Welcome to our Knowledge Base
eWeLink
- I removed eWeLink from the linked services in the Google Home app but my eWeLink devices do still show up.
- Read and interpret logs
- eWeLink Web
- Does this product X work with eWeLink?
- Where can I find / buy product X?
- Can I suggest a new feature to the eWeLink app?
- How can I get in contact with eWeLink?
- Translations
Subscription plans
Releases
Android specific
- Read and interpret logs
- IFTTT
- On Android every now and them I hear a notification sound. How can I get rid of that?
- My device appears offline sometimes or always. How can I get to show up as online?
- I have 2.4 GHz and 5 GHz WiFi networks. Does this affect the working of eWeLink supported devices?
- Can I suggest a new feature to the eWeLink app?
- Translations
- Problems getting eWeLink linked to Google Home
iOS specific
- Read and interpret logs
- IFTTT
- My device appears offline sometimes or always. How can I get to show up as online?
- How do I add a Siri shortcut?
- I have 2.4 GHz and 5 GHz WiFi networks. Does this affect the working of eWeLink supported devices?
- Can I suggest a new feature to the eWeLink app?
- Translations
- When will there be support for Siri?
Devices
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Device instructions
- Pairing the eWeLink thermostat (KKMOON HC-T010-EWF and simular ones)
- How can I get in contact with the manufacturer of my device?
- While pairing my touch switch it doesn't respond to the button press!
- WiFi doorsensors
- My device didn't came with a manual or the manual is unclear. Where can I find clear instructions?
- A60, ST64 light bulbs
- Read and interpret logs
- Why does eWeLink report empty batteries for the Sonoff DW2 WiFi door sensor while I've put in full batteries?
- How can I get in contact with the manufacturer of my device?
- Can I add non-Sonoff devices to my Sonoff Zigbee Bridge?
- Light bulb shapes and bases
- How can I arm and disarm my eWeLink RF alarm?
- Where do eWeLink supported devices save what data and what are (dis)advantages of that?
- eWeLink Web
WiFi
- How do I reset my device?
- My device appears offline sometimes or always. How can I get to show up as online?
- I have 2.4 GHz and 5 GHz WiFi networks. Does this affect the working of eWeLink supported devices?
- Pairing of my eWeLink supported device seems to fail. What should I do?
- I need to change the WiFi credentials (SSID and key / password) on my devices. How should I do that?
Google Home
SmartThings
Workarounds / solutions
- I removed eWeLink from the linked services in the Google Home app but my eWeLink devices do still show up.
- Read and interpret logs
- I want to have my plug recognized as a light on Google Home
- My device does not show up on IFTTT. How can I use it on IFTTT?
- How can I get in contact with the manufacturer of my device?
- While pairing my touch switch it doesn't respond to the button press!
- Use an Android tablet as eWeLink smarthome center
- How can I arm and disarm my eWeLink RF alarm?
Tutorials
- Link 2 scenes to schortcuts in eWeLink Keyboard
- Read and interpret logs
- Using one button to toggle another device (approach 2)
- I want to have my plug recognized as a light on Google Home
- My device does not show up on IFTTT. How can I use it on IFTTT?
- Use an Android tablet as eWeLink smarthome center
- How to add a RF 433 MHz remote control button to a RF bridge to control eWeLink supported devices?
- Using one button to toggle another device (approach 1)
Technical knowledge
Translations
Maintained by eWeLink users
The website (and so the knowledge base too) is maintained by eWeLink users / enthusiasts. The content you see on this website is not maintained by eWeLink itself and does not reflect the viewpoint, opinions and policy of eWeLink.