» Contact

Contact

Social media

These are our own social media accounts:

eWeLink community website
@ewlcommunity
@ewlcommunity
eWeLink community website

Other social media

These social media are not maintained by us self but we are active on these social media too:

eWeLink & Sonoff User Group
Itead Sonoff Global User Group

Social media of companies

We are also active on / interact with the social media of these companies:

eWeLink
eWeLink
@ewelinkapp

Sonoff
ITead Studio
@Iteadstudio

EACHEN-Smart Home

eWeLink app

This is for issues / questions about the eWeLink app and third party integrations like IFTTT, Google Home and Amazon Alexa.

The preference of eWeLink is to reach them in-app:

  • Go to the Profile page in the eWeLink app.
  • Tap Help & feedback.
  • Tap Feedback in the upper right corner.
  • Choose the correct category.
  • Follow all steps.
  • Submit the form.

If you can’t login at the app you can reach eWeLink at .

Device issues / questions

When you have issues with or questions about your devices you need to contact the seller of the device or the manufacturer.

For the well known brands these are the support locations:

Contact form

If you would like to contact the maintainers of the eWeLink community website (e.g. for giving a compliment, have a question about the working of the website, having an offer for this website, etc.) you can use this contact form.

IMPORTANT!

This contact form is not meant for support requests! We won’t answer support requests! We are just eWeLink enthusiasts who don’t have enough time to reply support requests of everybody all day.

This form does not work without cookies enabled

Due to the use of an anti-spam measure and to comply with the General Data Protection Regulation (GDPR), you can only use this form if you have accepted all cookies. After submitting the form, a warning will tell you to enable it if you haven’t enabled cookies already. If you do not want this, we advise you to reach us on one of the contact methods on the bottom of this page.



    On which topic do you want to contact the maintainers of the eWeLink community website?

    Please make a choice in the dropdown list.
    IMPORTANT!
    Please remember this is not a support request form! We are just a few eWeLink enthusiasts who don't have the time to answer everybody's questions all day. If you have questions about or issues with the devices, app or third party's (like IFTTT, Google Home, Amazon Alexa, etc.) go to the Knowledge Base to find answers to your questions or issues.

    Do you understand this?

    Then we would suggest you to look for other resources to find your answer.

    This contact form is not meant to report a new device

    Please use the "Submit new device" form.

    The eWeLink community website does not handle support requests

    The eWeLink community website is mainly maintained bij eWeLink enthusiasts and is not an official website of eWeLink itself. Unfortunately we can't answer support requests as it takes us to much spare time.

    If you want to ask your question to the community first you can visit:

    Usefull documentation resources for hardware issues:

    If you have hardware issues with your eWeLink supported device you want to report:

    Please contact the seller or manufacturer of the device.

    The eWeLink community website does not handle support requests

    The eWeLink community website is mainly maintained bij eWeLink enthusiasts and is not an official website of eWeLink itself. Unfortunately we can't answer support requests as it takes us to much spare time.

    If you want to ask your question to the community first you can visit:

    Usefull documentation resources for the eWeLink app and third party's:

    If you have issues with the eWeLink app or third party's you can contact eWeLink directly:


    In case above contact form leads to issues while using it please reach the maintainers of the eWeLink community website on the email address or on Facebook Messenger (@ewlcommunity).