My device appears offline sometimes or always. How can I get to show up as online?

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You can have a look at the Help & feedback option on the Profile pane at the eWeLink app. Also this support document might be useful:

In addition to this: When you set new DNS-servers in your router settings and life outside China I would recommend to try the Google DNS servers: and Or any other DNS servers that are better then the ones of your Internet Service Provider ofcourse.

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