Skip to content

My device appears offline sometimes or always. How can I get to show up as online?

You are here:

You can have a look at the Help & feedback option on the Profile pane at the eWeLink app. Also this support document might be useful: https://help.ewelink.cc/hc/en-us/articles/360005116271-Device-offline

In addition to this: When you set new DNS-servers in your router settings and life outside China I would recommend to try the Google DNS servers: 8.8.8.8 and 8.8.4.4. Or any other DNS servers that are better then the ones of your Internet Service Provider ofcourse.

In case you think there is an error in a Knowledge Base article, there is something missing or when you have an idea for a new Knowledge Base article please contact us on our Contact form!

If you refer to an existing Knowledge Base article please include the link to the article involved!

Table of Contents