[UPDATE] Internet issues causes unstable eWeLink device operation

September 15th, 22:02

There seems to be generic internet issues. At first only the eWeLink connection seemed to be affected, but I’ve now seen that also Facebook, Twitter and Telegram are very slow loading

So far you might see the following effects on the eWeLink app:

  • toad messages “Failed. Network error.”
  • no scenes displayed
  • no response of some (mainly non-LAN mode) devices
  • etc.

The best thing you can do is report the issue with the in-app feedback at: Profile > Help & feedback > Feedback > document icon at the upper right corner.

Update September 16th, 09:26

More reports are coming in that the eWeLink service is gradually recovering, This is what eWeLink employees at the official eWeLink Telegram group told about the outage in the night of 15 on 16 september:

Source: eWeLink employees at the official eWeLink Telegram group

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